IMPORTANT - READ ENTIRE LISTING BEFORE ORDERING
Ran into trouble and want us to handle it for you? Purchase this service, and we will repair your device.
This includes stuck housings, damaged threads, and cosmetic damage from normal wear and tear. We will refurbish the device for you, so you are not liable for breaking anything! If your device is assessed as damaged, unable to be repaired, or broken due to normal wear and tear, we will replace the parts at no additional cost.
This service can also be used to update your v1 docking station to fit the v2 parts better.
If your device is damaged due to improper handling, additional charges may be assessed for replacement parts. If you are sending us a device with existing damage, add any required parts for repair to your order.
Clean everything before sending it to us. We CANNOT accept any shipments with residue from substances.
TAKE A PICTURE OF THE CONDITION OF YOUR PARTS BEFORE SHIPPING
Once the order is placed, print your receipt and include it in the box.
It is highly recommended to purchase package insurance. We will not replace parts lost in the mail on the way to us.
If you do not have a picture and it arrives broken, we will have to assume you shipped it to us broken and will charge you for the replacement parts. This also applies to improperly packed items that lack sufficient cushioning.
Mail to:
TCC - Warranty Services
3564 Wesley Chapel Rd
STE E # 218
Decatur GA 30034
Once your package arrives, we will service your item within 5-7 days of receipt. When finished, we will assess any additional charges (missing parts, shipping) and return the device to you. If your order includes enough parts for free shipping, we will not charge for the return shipping. Most repair orders will incur a return shipping cost.
